CSHL SOL Action Research: Outcomes over 50 years
Royal Mail and Parcelforce
Productivity at a Royal Mail unit rose by 24% over 18 months; costs reduced by 19% over 12 months; and quality of service improved over 13 months – First Class mail from 97% to 99%, Second Class mail from 93% to 98%. At another unit a course for 29 new acting first line supervisors equipped 12 so well that they were promoted within 12 months.
A Parcelforce unit achieved a 33% reduction in unit labour costs, a 22% increase in parcel throughput and productivity was 22% higher while the trials of SOL were in place.
Education and Social Services
SOL has delivered outstanding results in teacher training, IT students, Primary and Special Needs schools, local authority education advisers, sports coaching, counselling and social care.
Air Intercept Control
There was a consistent 30-50% failure rate in training Royal Navy Officers prior to SOL. SOL methods were used in the design of an air intercept simulator. After the implementation of SOL a 100% pass rate was achieved.
Manufacturing
SOL enabled a multi-national food company to overcome uncontrolled variations in the quality of their leading product. New understandings among production and sales managers led to improved product, increased demand and customer satisfaction.
The work of the Centre for the Study of Human Learning’s post-graduate students
The post graduate theses produced by the Centre’s students cover a very wide range of contexts, subjects and outcomes in, among others, the fields of education, business, police, fire service and information technology (link).
The work of the College of Self-Organised Learning
The College of Self-Organised Learning was established in 2003 and has worked mainly in the charitable sector but also with young offenders and ministers of religion.
